For Generators & Energy Storage Systems:

• Global Warranty: Comprehensive coverage for defects in materials/workmanship, supported by 150+ certified service partners worldwide.

• Warranty Claims: Contact our engineers first (support@symrays.com) to diagnose and resolve issues. On-site repair or replacement is prioritized.

For Small Products:

• 30-Day Returns: Unused, undamaged items in original packaging eligible for return. Return shipping costs borne by the customer.

• Proof of Purchase: Required for all returns. Refunds processed within 15 business days post-inspection.

Quality-Related Issues:

• Mandatory Technical Review: For suspected product defects, customers must consult our engineers to agree on solutions (repair, replacement, or refund).

• Non-Compliance: Returns without prior technical approval may be rejected.

Key Clarity: Balances global reliability with clear process guidelines to ensure fair resolutions.